Since each of our dresses is customized for individual customer, we do not accept returns or exchanges. Please make sure that you have seen our size chart before placing your order.
Cancellation & Return Policy for Customized items:
For a customized dress that?s completely designed and made just for you, such as a wedding gown or special occasion dress, DinoDirect kindly reminds you to check the size chart, color, the processing time to make sure the dress can reach you in time if you need it for a special occasion. Please read the information below carefully:
For Cancellation:
Orders canceled within 24 hours of payment will be eligible for a full refund.
Orders canceled within 1-3 days after payment will be eligible for a partial refund consisting of the full shipping cost and 50% of the product sales price.
Orders canceled after 3 days of payment will be eligible for a partial refund consisting of the full shipping cost.
Please be aware that we do not accept returns or exchanges once your order has been shipped.
For Color Mismatched items you received:
The settings of your computer screen may alter the color of the pictures shown on dinodirect.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped.
If you have any question about color, please refer to the Color & Size Guide of customized products in DINO.
For defective you received:
If the item is defective, please contact DinoDirect Live Support and send an email to us at cs-center@dinodirect.com attached an image or video file clearly showing the defect of the product. Our service Representative will follow up with you within 24 hours, thanks so much for your understanding!
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